Returns & Exchanges

At ITALIA Chains, we stand by the craftsmanship of our Italian-made jewelry and offer a 30-day return window for all unworn items in their original packaging. We want you to wear your pieces with absolute confidence and pride.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Jewelry

Place the chain in its original ITALIA Chains velvet pouch and box to ensure it is protected from scratches during transit.

3

Affix the Label

Download and print the prepaid shipping label provided by our system and securely attach it to your return mailer.

4

Receive Your Refund

Once our quality control team inspects the piece for its hallmark and condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing